PASSENGERS SERVICES
Bookings and tickets office
Check in Services and DCS (departure control system).
Gate Assistance
Special Assistances and P.R.M.
Lost & Found services
RAMP SERVICES
Luggage sorting on arrival and departure
Extensive supply of ramp equipment such as passenger ladders, luggage carts GPU, ACU and ASU units
Headphone communication between pilot and ramp operator
Extensive checks and security measures, such as aircraft inspection on arrival and before departure
Aircraft movements management
Passengers’ disembarkation and boarding
- Positioning of the boarding ladders
- Positioning the cockpit ladder and the jet bridge
Luggage loading and unloading, closing and anchoring loads
- Transport of luggage, freight and mail
Drinking and toilet water supply
Storage of cabin materials and documents
Deicing/anti-icing service
- Management of aircraft anti-icing procedures
- Control and communication of the deicing/anti-icing procedure to the cockpit
CARGO CONTROL
AND FLIGHT OPERATIONS COMMUNICATION
Load control
- Communications: transaction message retrieval and processing via EDI
Flight operations
- Coordination with the carrier's representatives in case of accidents or anomalies occurring during operations
- Management of meteorological and aeronautical documentation for each flight
- Management of flight operational plans as required by the carrier
- Monitoring of air traffic services, carrier flight intervals and VHF
- Briefing package for the crew
- Refueling card
ASSISTANCE SERVICES, GOODS HANDLING, LOST AND FOUND
Assistance services
- ULD management and control
- Links with fuel and catering processes and their transactions via EDI
Goods handling
- Transfer of freight and mail to and from the airport dispatching centre
- Management of shipments, diplomatic material and documents, mail, correspondence
- Goods documentation
Luggage handling
- Lost and found through Worldtracer, staff entirely dedicated to the airlines
- BRS system for luggage handling
- Luggage sorting
- Bags / ULDs/ oversize luggage / transfer bag
Security Services
- Screening of checked and transferred baggage
- Screening of damaged luggage
OTHER DEDICATED AND VALUE ADDED SERVICES
Dedicated and innovative services able to guarantee carriers the utmost in their business
Collection of excess baggage and taxes, both at check-in and boarding gates
Passengers can settle disputes by paying cash or debit/credit card using POS devices.
Daily revenue reports are guaranteed by a rigorous back-office activity, each payment receipt is carefully checked and it bears the logo of the handler or airline as needed.
For air carriers that require more controls, AGS offers the possibility of immediate management with tablet/laptop connected with the application software of each airline (service available only at the check-in desk).
POS devices are also available for direct configuration via WiFI, payment receipts can also be processed via carrier software.
